Keep your payment information current to avoid service interruptions. Updating your payment method is quick and secure.
Accessing Billing Settings
Navigate to Billing
Go to Settings → Billing → Payment Methods
Adding a New Payment Method
Add Credit or Debit Card
Click + Add Payment Method
Enter your card details:
- Card number
- Expiration date (MM/YY)
- CVV/CVC (3-4 digit security code)
- Cardholder name
- Billing ZIP code
Click Save Card
All payment information is encrypted and processed securely through Stripe. We never store your full card number.
Set as Default Payment Method
After adding a card, click Set as Default
This card will be used for:
- Monthly subscription charges
- SMS credit purchases
- Add-on services
Removing Old Cards
Delete a Payment Method
To remove an old or expired card:
- Find the card in your payment methods list
- Click the ⋮ menu
- Select Remove
- Confirm deletion
You cannot remove your default payment method. Set a different card as default first, then remove the old one.
Updating Billing Address
Change Billing Address
Go to Settings → Billing → Billing Address
Update:
- Street address
- City
- State/Province
- ZIP/Postal code
- Country
Click Save Changes
Payment Security
Your payment information is protected by:
- PCI DSS Compliance: Industry-standard security
- Encryption: All data encrypted in transit and at rest
- Stripe Processing: Payments handled by Stripe, not stored on our servers
- Two-factor authentication: Optional extra security layer
Failed Payment Recovery
What Happens When Payment Fails
If your payment fails:
- You'll receive an email notification
- We'll retry the charge 3 times over 7 days
- Your account remains active during retry period
- After 7 days, service may be suspended
Update Card to Resolve Failed Payment
If you see a payment failure notice:
- Add a new payment method
- Set it as default
- Click Retry Payment in the billing dashboard
- Your account will be reactivated immediately
Alternative Payment Methods
ACH/Bank Transfer (US Only)
For annual plans, you can pay via bank transfer:
- Contact support to request ACH payment
- Provide your bank account details
- Authorize the transfer
PayPal
PayPal is available for annual subscriptions:
- Select PayPal during checkout
- Log in to your PayPal account
- Authorize the payment
Best Practices
- Keep cards current: Update before expiration to avoid interruptions
- Set calendar reminders: Note when cards expire
- Have a backup: Keep two payment methods on file
- Monitor email: Watch for payment failure notifications
- Update immediately: Don't wait if you get a new card
Frequently Asked Questions
When will my new card be charged?
Your new card will be charged on your next billing date. We don't charge immediately when you add a card.
Can I use a prepaid card?
Prepaid cards work for one-time purchases but not for recurring subscriptions. Use a regular credit or debit card for subscriptions.
Do you store my credit card number?
No. We use Stripe for payment processing. They store a secure token, not your actual card number.
Can I get a refund if I update my card?
Updating your payment method doesn't affect refunds. See our refund policy in Settings → Billing → Refund Policy.
What if my card is declined?
Contact your bank to ensure they're not blocking the charge. If the issue persists, try a different card or payment method.
Troubleshooting
Card won't save
Solution: Verify all fields are filled correctly. Check that ZIP code matches your billing address. Try a different browser. Contact your bank to ensure online transactions are enabled.
Payment declined
Solution: Common reasons: insufficient funds, card expired, incorrect CVV, international transaction blocked. Contact your bank for details.
Can't remove old card
Solution: You must have at least one payment method. Add a new card first, set it as default, then remove the old one.
Charged twice
Solution: Check if one is a pending authorization (will drop off). If both charges posted, contact support immediately for a refund.