We're sorry to see you go! Whether you need to cancel, pause, or reactivate your account, this guide walks you through the process and explains what happens to your data.
Before You Cancel
Consider these alternatives:
- Downgrade: Switch to a cheaper plan instead of canceling
- Pause: Temporarily suspend (keeps your data, no charges)
- Contact support: We may be able to help with issues you're facing
Cancellation Process
Access Cancellation Settings
Go to Settings → Billing → Cancel Subscription
Tell Us Why You're Leaving
Select a reason for canceling:
- Too expensive
- Not using it enough
- Missing features I need
- Switching to a competitor
- Business closing
- Other
Your feedback helps us improve!
Choose Cancellation Date
Select when to cancel:
- End of billing period: Keep access until your paid period ends (recommended)
- Immediately: Cancel now, no refund for unused time
Choose "End of billing period" to get your money's worth. You've already paid for the month, so use it!
Confirm Cancellation
Review what happens when you cancel:
- AI will stop responding to customers
- Integrations will disconnect
- Team members will lose access
- Data will be retained for 90 days
Click Cancel Subscription to confirm
After cancellation, your AI assistant will stop working immediately (or at period end). Make sure you have alternative customer service coverage.
Data Retention Policy
What Happens to Your Data
- First 90 days: All data retained, can reactivate anytime
- After 90 days: Data permanently deleted
- Conversations: Archived but accessible if you reactivate
- Contacts: Preserved for 90 days
- Custom settings: Saved for 90 days
Export Data Before Canceling
Download Your Data
Before canceling, export important information:
- Go to CRM → Export Contacts
- Go to Messages → Export Conversations
- Go to Settings → Export All Data
You'll receive a download link via email within 24 hours.
Pausing vs Canceling
Pause Your Account Instead
If you need a temporary break:
- Go to Settings → Billing → Pause Account
- Select pause duration (1-6 months)
- Click Pause Subscription
While paused:
- No charges during pause period
- All data preserved
- AI stops responding
- Can reactivate anytime
Refund Policy
Monthly Subscriptions
No refunds for monthly plans. If you cancel mid-month, you keep access until the end of your billing period.
Annual Subscriptions
Prorated refund available if:
- You've used less than 3 months of service
- You contact support within 30 days of cancellation
- No history of refund abuse
Reactivation Steps
Reactivate Your Account
Changed your mind? Reactivate easily:
- Log in to your account
- Click Reactivate Subscription
- Select your plan
- Update payment method if needed
- Click Reactivate
What Gets Restored
When you reactivate within 90 days:
- All contacts and conversations restored
- AI training and settings preserved
- Integrations need to be reconnected
- Team members regain access
- Service resumes immediately
After 90 Days
If you reactivate after 90 days:
- Data is permanently deleted (can't be recovered)
- You start fresh with a new account
- Need to reconnect all integrations
- Retrain your AI assistant
- Re-import contacts if you exported them
After 90 days, your data is gone forever. Export everything important before canceling!
Best Practices
- Export first: Download all data before canceling
- Cancel at period end: Get full value from your payment
- Try pausing: If you might come back, pause instead of cancel
- Contact support: We might be able to solve your issue
- Downgrade option: Consider a cheaper plan instead
- Reactivate quickly: Don't wait past 90 days if you want your data
Frequently Asked Questions
Can I cancel anytime?
Yes. There are no contracts or cancellation fees. Cancel whenever you want.
Will I get charged after canceling?
No. Once canceled, you won't be charged again unless you reactivate.
Can I reactivate with a different plan?
Yes! When reactivating, choose any plan. You're not locked into your previous plan.
What happens to my custom domain?
Custom domains are released after 30 days. If you reactivate within 30 days, you keep your domain.
Can I transfer my account to someone else?
Yes. Contact support to transfer ownership instead of canceling.
Troubleshooting
Can't find cancel button
Solution: Only account owners can cancel. If you're a team member, ask the owner to cancel or transfer ownership to you first.
Still being charged after canceling
Solution: Check cancellation confirmation email. Verify cancellation in Settings → Billing. If confirmed but still charged, contact support immediately.
Can't reactivate
Solution: Update payment method first. If past 90 days, you'll need to create a new account. Contact support if you need help.
Data missing after reactivation
Solution: If you reactivated within 90 days, contact support to restore data. If past 90 days, data is permanently deleted and cannot be recovered.