Cookie Policy

1Introduction

This Cookie Policy explains how Infinity Pro AI ("we," "our," or "us") uses cookies and similar tracking technologies when you visit our website and use our AI-powered automation platform (the "Services").

This policy should be read in conjunction with our Privacy Policy and Terms of Service.

By using our Services, you consent to the use of cookies as described in this policy. You can manage your cookie preferences at any time through your browser settings or our cookie consent banner.

2What Are Cookies

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

How Cookies Work

• Storage: Cookies are stored in your web browser and contain small amounts of data
• Identification: Each cookie has a unique identifier that helps websites recognize your device
• Duration: Cookies can be temporary (session cookies) or persistent (stored for a set period)
• Purpose: Cookies help websites remember your preferences, login status, and browsing behavior

Similar Technologies

In addition to cookies, we may use similar technologies such as:

• Web Beacons (Pixels): Small transparent images embedded in web pages or emails
• Local Storage: HTML5 local storage for storing data in your browser
• Session Storage: Temporary storage that expires when you close your browser
• SDKs: Software development kits for mobile app tracking

3Types of Cookies We Use

We use different types of cookies for various purposes. Here's a breakdown:

3.1 Essential / Necessary Cookies

Purpose: Enable basic website functionality

• Authentication: Keep you logged in to your account
• Security: Protect against cross-site request forgery (CSRF) attacks
• Session Management: Maintain your session state across pages
• Load Balancing: Distribute traffic across servers
• Cookie Consent: Remember your cookie preferences

Legal Basis: Legitimate interest (essential for service provision)

3.2 Performance & Analytics Cookies

Purpose: Help us understand how users interact with our platform

• Usage Analytics: Track page views, clicks, and navigation patterns
• Performance Monitoring: Measure page load times and identify errors
• A/B Testing: Test different versions of features to improve user experience
• Heatmaps: Understand where users click and scroll on pages
• Conversion Tracking: Measure signup and subscription conversions

Third-Party Services:

• Google Analytics - Website analytics and reporting
• Mixpanel - Product analytics and user behavior tracking
• Hotjar - Heatmaps and session recordings

Legal Basis: Consent (you can opt out via cookie settings)

3.3 Functionality Cookies

Purpose: Remember your preferences and personalize your experience

• Language Preferences: Remember your selected language
• Theme Settings: Store your dark/light mode preference
• Dashboard Layout: Remember your customized dashboard configuration
• Notification Preferences: Store your notification settings
• Timezone: Remember your timezone for accurate time displays

Legal Basis: Consent (enhances user experience but not essential)

3.4 Advertising & Retargeting Cookies

Purpose: Deliver relevant ads and measure advertising effectiveness

• Ad Targeting: Show you relevant ads based on your interests
• Retargeting: Display ads to users who visited our website
• Conversion Tracking: Measure the effectiveness of ad campaigns
• Frequency Capping: Limit how often you see the same ad
• Attribution: Understand which marketing channels drive signups

Third-Party Services:

• Meta Pixel (Facebook) - Social media advertising and retargeting
• Google Ads - Search and display advertising
• LinkedIn Insight Tag - B2B advertising and analytics

Legal Basis: Consent (you can opt out via cookie settings)

4Third-Party Cookies

We work with trusted third-party services that may set their own cookies when you use our platform. These cookies are governed by the privacy policies of the respective third parties.

4.1 Analytics & Performance

4.2 Advertising & Marketing

4.3 Integration Partners

When you connect third-party integrations to your account, those services may set cookies:

• WhatsApp Business: Meta cookies for WhatsApp integration
• Instagram: Meta cookies for Instagram DM integration
• Google Calendar: Google cookies for calendar sync
• Email Providers: Provider-specific cookies for email integration

5How We Use Cookies

We use cookies to enhance your experience and improve our Services. Specifically, we use cookies to:

5.1 Provide Core Functionality

• Keep you logged in to your account
• Remember your session across pages
• Protect your account from unauthorized access
• Enable secure payment processing
• Maintain platform stability and performance

5.2 Improve User Experience

• Remember your preferences (language, theme, timezone)
• Personalize your dashboard and interface
• Pre-fill forms with your information
• Provide relevant content and recommendations
• Enable smooth navigation and fast page loads

5.3 Analyze and Optimize

• Understand how users interact with our platform
• Identify popular features and pain points
• Measure the effectiveness of new features
• Detect and fix bugs and errors
• Optimize performance and loading times

5.4 Marketing and Advertising

• Show you relevant ads on other websites
• Measure the effectiveness of marketing campaigns
• Understand which channels drive signups
• Retarget visitors who didn't sign up
• Prevent ad fatigue by limiting ad frequency

6Cookies Related to AI Automations and Customer Messages

As an AI automation platform, we use cookies to enhance AI-related features:

6.1 AI Training and Personalization

• Conversation Context: Maintain context across AI conversations
• User Preferences: Remember your AI assistant settings and tone preferences
• Training Data: Store anonymized interaction data to improve AI responses
• Performance Metrics: Track AI response accuracy and customer satisfaction

6.2 Message Delivery and Tracking

• Delivery Status: Track whether messages were delivered and read
• Engagement Metrics: Measure customer engagement with automated messages
• Conversation Analytics: Analyze conversation patterns and outcomes
• Integration Sync: Maintain sync status with WhatsApp, Instagram, and email

7How Users Can Control Cookies

You have several options to control and manage cookies:

7.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner that allows you to:

• Accept all cookies
• Reject non-essential cookies
• Customize your cookie preferences by category
• View detailed information about each cookie type

You can change your preferences at any time by clicking the "Cookie Settings" link in the footer.

7.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• Block all cookies: Prevent all websites from setting cookies
• Block third-party cookies: Allow first-party cookies but block third-party tracking
• Delete cookies: Remove existing cookies from your browser
• Set exceptions: Allow cookies from specific websites

How to manage cookies in popular browsers:

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and website data
• Edge: Settings → Cookies and site permissions → Cookies and site data

7.3 Opt-Out Tools

You can opt out of specific tracking services:

• Google Analytics: Google Analytics Opt-out Browser Add-on
• Meta Ads: Facebook Ad Preferences
• Google Ads: Google Ad Settings
• Industry Opt-Out: Digital Advertising Alliance

8Data Sharing

Data collected through cookies may be shared with:

8.1 Service Providers

• Analytics Providers: Google Analytics, Mixpanel, Hotjar
• Advertising Platforms: Meta, Google Ads, LinkedIn
• Cloud Infrastructure: Amazon Web Services (AWS)
• Payment Processors: Stripe
• Support Tools: Intercom, Zendesk

8.2 What We Do NOT Share

8.3 Legal Requirements

We may share cookie data if required by law, court order, or government request, or to protect our rights and safety.

9Data Retention

Different types of cookies are retained for different periods:

Cookie Retention Periods

You can delete cookies at any time through your browser settings. When you delete your account, we will delete or anonymize cookie data associated with your account within 30 days.

10Your Rights (GDPR/CCPA)

Depending on your location, you have specific rights regarding cookies and tracking:

10.1 GDPR Rights (EU/EEA Users)

• Right to Consent: Give or withdraw consent for non-essential cookies
• Right to Access: Request information about cookies we use
• Right to Object: Object to processing based on legitimate interests
• Right to Erasure: Request deletion of cookie data
• Right to Data Portability: Receive your data in a portable format

10.2 CCPA Rights (California Users)

• Right to Know: Request information about data collected via cookies
• Right to Delete: Request deletion of cookie data
• Right to Opt-Out: Opt out of the "sale" of personal information (we don't sell data)
• Right to Non-Discrimination: Not be discriminated against for exercising your rights

10.3 How to Exercise Your Rights

To exercise any of these rights, contact us at:

11Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements.

When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email if the changes are material
• Display a notice on our website or platform
• Request renewed consent if required by law

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

12Contact Information

If you have any questions about this Cookie Policy or our use of cookies, please contact us: