Terms of Service

1Introduction & Acceptance of Terms

Welcome to Infinity Pro AI ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of the Infinity Pro AI platform, including our website, mobile applications, AI automation services, and any related services (collectively, the "Services").

By creating an account, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use our Services.

These Terms constitute a legally binding agreement between you and Infinity Pro AI. We reserve the right to modify these Terms at any time, and your continued use of the Services after such modifications constitutes your acceptance of the updated Terms.

2Description of Services

Infinity Pro AI provides an AI-powered automation platform designed for local businesses. Our Services include, but are not limited to:

• AI Customer Service Automation: Automated responses to customer inquiries via SMS, WhatsApp, email, and other messaging platforms
• Appointment Scheduling: Automated booking, rescheduling, and reminder systems
• CRM Integration: Customer relationship management tools and pipeline management
• Lead Qualification: AI-powered lead scoring and qualification
• Multi-Channel Communication: Unified inbox for managing customer communications
• Analytics & Reporting: Performance metrics and business insights
• Integrations: Connections with third-party services and platforms

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice. We are not liable for any modification, suspension, or discontinuation of the Services.

3Eligibility

To use our Services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Represent a legitimate business entity or operate as a sole proprietor
• Not be prohibited from using the Services under applicable laws
• Provide accurate, current, and complete information during registration

By using our Services, you represent and warrant that you meet all eligibility requirements. If you are using the Services on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

4Account Responsibilities

When you create an account with Infinity Pro AI, you are responsible for:

• Account Security: Maintaining the confidentiality of your account credentials and restricting access to your account
• Accurate Information: Providing and maintaining accurate, current, and complete account information
• Authorized Use: Ensuring that all use of your account complies with these Terms
• Unauthorized Access: Notifying us immediately of any unauthorized use of your account or security breach
• Account Activity: All activities that occur under your account, whether authorized or not

You may not share your account credentials with others or allow others to access your account. We are not liable for any loss or damage arising from your failure to maintain account security.

5Data Usage & Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.

By using our Services, you acknowledge and agree that:

• We may collect and process data as described in our Privacy Policy
• You are responsible for obtaining necessary consents from your customers for data collection and processing
• You will comply with all applicable data protection laws (GDPR, CCPA, etc.)
• You grant us a license to use your data to provide and improve our Services
• We implement industry-standard security measures to protect your data

You retain all ownership rights to your customer data. We do not sell your data to third parties.

6AI-Generated Content Disclaimer

Our Services utilize artificial intelligence and machine learning technologies to generate automated responses and content. You acknowledge and agree that:

• Accuracy: AI-generated content may not always be 100% accurate. You are responsible for reviewing and approving automated responses before they are sent to customers
• Training: You must properly train and configure the AI system with accurate business information
• Monitoring: You should regularly monitor AI-generated interactions for quality and accuracy
• Human Oversight: Critical business decisions should involve human review and approval
• No Guarantee: We do not guarantee that AI-generated content will be error-free or suitable for all purposes
• Liability: You are solely responsible for all communications sent to your customers, whether generated by AI or manually

We recommend implementing escalation protocols for complex customer inquiries and maintaining human oversight of AI interactions.

7Integrations & Third-Party Services

Our Services may integrate with third-party platforms and services (e.g., WhatsApp, Google Calendar, payment processors). You acknowledge that:

• Third-party services are governed by their own terms of service and privacy policies
• We are not responsible for the availability, functionality, or security of third-party services
• You must comply with the terms of service of all integrated third-party platforms
• Integration functionality may change or become unavailable due to third-party updates or policy changes
• You are responsible for maintaining valid accounts and credentials with third-party services

We reserve the right to discontinue integrations with third-party services at any time.

8Payment, Subscriptions & Billing

Subscription Plans: Our Services are offered on a subscription basis with various pricing tiers. Subscription fees are billed in advance on a monthly or annual basis, depending on your selected plan.

Payment Terms:

• All fees are in USD unless otherwise specified
• You must provide valid payment information and authorize us to charge your payment method
• Subscriptions automatically renew unless canceled before the renewal date
• You are responsible for all applicable taxes
• Failed payments may result in service suspension or termination

Price Changes: We reserve the right to modify our pricing at any time. Price changes will be communicated at least 30 days in advance and will apply to subsequent billing cycles.

Usage-Based Fees: Some features may incur additional usage-based fees (e.g., SMS messages, API calls). You will be notified of such fees before incurring them.

9Refund Policy

Free Trial: We offer a free trial period for new customers. No payment is required during the trial period.

Refunds:

• 30-Day Money-Back Guarantee: If you are not satisfied with our Services within the first 30 days of your initial paid subscription, you may request a full refund
• After 30 Days: Subscription fees are non-refundable after the first 30 days
• Cancellation: You may cancel your subscription at any time, but you will not receive a refund for the current billing period
• Service Credits: In cases of extended service outages, we may provide service credits at our discretion

To request a refund, contact our support team at info@infinityproai.com within the applicable refund period.

10Prohibited Uses

You agree not to use our Services for any unlawful or prohibited purpose. Specifically, you may not:

• Violate any applicable laws, regulations, or third-party rights
• Send spam, unsolicited messages, or engage in deceptive marketing practices
• Impersonate any person or entity or misrepresent your affiliation
• Interfere with or disrupt the Services or servers
• Attempt to gain unauthorized access to any part of the Services
• Use the Services to transmit viruses, malware, or harmful code
• Scrape, crawl, or harvest data from the Services without permission
• Reverse engineer, decompile, or disassemble any part of the Services
• Use the Services for illegal activities, including fraud or money laundering
• Violate TCPA, CAN-SPAM, GDPR, or other communication regulations
• Resell or redistribute the Services without authorization

Violation of these prohibited uses may result in immediate termination of your account and legal action.

11Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED
• WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE
• IN NO EVENT SHALL INFINITY PRO AI BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM
• WE ARE NOT LIABLE FOR LOSSES RESULTING FROM AI-GENERATED CONTENT, DATA BREACHES, OR THIRD-PARTY SERVICES

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

12Indemnification

You agree to indemnify, defend, and hold harmless Infinity Pro AI, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use or misuse of the Services
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property or privacy rights
• Your violation of applicable laws or regulations
• Content you submit or transmit through the Services
• Communications sent to your customers through our platform

This indemnification obligation will survive termination of these Terms and your use of the Services.

13Service Availability & Uptime

Uptime Commitment: We strive to maintain 99.9% uptime for our Services, excluding scheduled maintenance and circumstances beyond our control.

Maintenance: We may perform scheduled maintenance with advance notice. Emergency maintenance may be performed without notice.

Service Interruptions: We are not liable for service interruptions caused by:

• Third-party service failures (internet providers, cloud infrastructure, etc.)
• Force majeure events (natural disasters, wars, pandemics, etc.)
• Cyber attacks or security incidents
• Your equipment or internet connection issues
• Scheduled or emergency maintenance

14Termination

Termination by You: You may cancel your subscription at any time through your account settings or by contacting support. Cancellation will be effective at the end of the current billing period.

Termination by Us: We may suspend or terminate your access to the Services immediately, without notice, for:

• Violation of these Terms
• Non-payment of fees
• Fraudulent or illegal activity
• Abuse of the Services or harm to other users
• Any reason at our sole discretion

Effect of Termination: Upon termination:

• Your access to the Services will cease immediately
• You will no longer be charged subscription fees
• We may delete your account data after a reasonable period (typically 30 days)
• You may request a data export before termination
• Sections of these Terms that should survive termination will remain in effect

15Governing Law & Dispute Resolution

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Dispute Resolution:

• Informal Resolution: Before filing a claim, you agree to contact us at info@infinityproai.com to attempt to resolve the dispute informally
• Arbitration: Any disputes that cannot be resolved informally shall be resolved through binding arbitration in accordance with the American Arbitration Association rules
• Class Action Waiver: You agree to resolve disputes on an individual basis and waive the right to participate in class actions
• Jurisdiction: Any legal action must be brought in the state or federal courts located in Delaware

16Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email or through the Services
• Provide at least 30 days' notice for material changes

Your continued use of the Services after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Services and cancel your subscription.

17Contact Information

If you have any questions about these Terms of Service, please contact us: