WhatsApp is one of the most popular messaging platforms. Integrating it with Infinity Pro AI allows you to automate responses, book appointments, and manage customer conversations—all through WhatsApp.
Prerequisites
Before starting, ensure you have:
- A WhatsApp Business account (not personal WhatsApp)
- A verified business phone number
- Admin access to your WhatsApp Business account
- Your business is verified on Facebook Business Manager (for API access)
You cannot use a personal WhatsApp account. You must upgrade to WhatsApp Business or WhatsApp Business API.
Step-by-Step Integration
Access WhatsApp Integration
Navigate to Settings → Integrations → WhatsApp
Choose Integration Method
Select your WhatsApp setup:
- WhatsApp Business App: For small businesses (simpler setup)
- WhatsApp Business API: For medium-large businesses (more features)
If you're unsure, start with the Business App. You can upgrade to API later.
Connect Your Phone Number
Enter your WhatsApp Business phone number and click Send Verification Code.
You'll receive a 6-digit code via WhatsApp. Enter it to verify.
Grant Permissions
Infinity Pro AI needs permission to:
- Send and receive messages
- Read message status (delivered, read)
- Access business profile information
Click Authorize to continue.
Configure Auto-Reply Settings
Set up how the AI handles WhatsApp messages:
- Instant reply: AI responds immediately (recommended)
- Business hours only: AI only responds during set hours
- Greeting message: First message sent to new contacts
Test the Connection
Send a test message to your WhatsApp Business number from another phone.
You should receive an automated response from your AI assistant.
WhatsApp Business API Setup (Advanced)
For businesses needing advanced features like multiple agents or higher message limits:
Apply for API Access
Go to Facebook Business Manager and apply for WhatsApp Business API access.
Approval typically takes 1-3 business days.
Get Your API Credentials
Once approved, you'll receive:
- Phone Number ID
- WhatsApp Business Account ID
- Access Token
Enter API Credentials in Infinity Pro AI
In the WhatsApp integration page, select API Setup and enter your credentials.
Configure Webhooks
Copy the webhook URL provided by Infinity Pro AI and add it to your WhatsApp Business API settings in Facebook Business Manager.
Features & Capabilities
What the AI Can Do on WhatsApp
- Answer FAQs instantly
- Book appointments and send confirmations
- Send automated reminders
- Qualify leads with smart questions
- Transfer to human agent when needed
- Send rich media (images, PDFs, location)
Message Templates
WhatsApp requires pre-approved templates for certain messages:
- Create templates in Facebook Business Manager
- Submit for approval (usually approved within 24 hours)
- Import approved templates into Infinity Pro AI
- Use templates for appointment reminders, confirmations, etc.
Start with these essential templates: Booking Confirmation, Appointment Reminder, Cancellation Notice, and Welcome Message.
Best Practices
- Respond quickly: WhatsApp users expect instant replies
- Use rich media: Send images of your menu, services, or location
- Personalize messages: Use customer names and reference past conversations
- Respect opt-outs: Honor unsubscribe requests immediately
- Monitor conversations: Review AI interactions weekly to improve responses
Frequently Asked Questions
Can I use my personal WhatsApp number?
No. You must use WhatsApp Business or WhatsApp Business API. Personal accounts don't support automation.
Is there a message limit?
WhatsApp Business App: 256 messages per day initially. WhatsApp Business API: Higher limits based on your tier (1K, 10K, 100K, unlimited).
Can customers still message me directly?
Yes! The AI handles automated responses, but you can always jump in and take over a conversation manually.
What happens if the AI doesn't know an answer?
It will either provide a fallback response or transfer the conversation to a human agent, depending on your settings.
Can I send promotional messages?
Only to customers who have opted in. WhatsApp has strict anti-spam policies. Use approved message templates for promotions.
Troubleshooting
Messages not sending
Causes:
- Phone number not verified
- Daily message limit reached
- Template not approved
Solution: Verify your number, check message limits in WhatsApp Business Manager, and ensure templates are approved.
AI not responding
Solution: Check that the integration is still active. Go to Settings → Integrations → WhatsApp and verify the status shows "Connected."
Webhook errors
Solution: Ensure the webhook URL in Facebook Business Manager matches exactly what Infinity Pro AI provides. Check for typos.
Account suspended
Solution: WhatsApp may suspend accounts for spam or policy violations. Review WhatsApp's Commerce Policy and appeal the suspension through Facebook Business Support.
Important: WhatsApp enforces strict quality ratings. If too many customers block or report your number, your account may be restricted. Always provide value and respect user preferences.
Next Steps
- Create and submit message templates for approval
- Train your AI with common WhatsApp customer questions
- Set up automated appointment reminders
- Monitor your WhatsApp quality rating weekly
- Explore WhatsApp Business API for advanced features