Meet customers where they are. By connecting Instagram DMs and Facebook Messenger, your AI can respond to social media inquiries instantly, book appointments, and convert followers into customers.
Prerequisites
- Instagram Business or Creator account (not personal)
- Facebook Business Page
- Instagram connected to your Facebook Page
- Admin access to both accounts
Personal Instagram accounts cannot use automation. You must convert to a Business or Creator account first.
Converting to Instagram Business
Switch to Business Account
If you haven't already:
- Open Instagram app → Go to your profile
- Tap ☰ menu → Settings
- Tap Account → Switch to Professional Account
- Choose Business
- Connect to your Facebook Page
Connecting Instagram DM
Access Instagram Integration
In Infinity Pro AI, go to Settings → Integrations → Instagram
Connect Your Account
Click Connect Instagram
You'll be redirected to Facebook to authorize:
- Log in to Facebook (if not already)
- Select your Facebook Page
- Grant permissions for Instagram messaging
- Click Continue
Select Instagram Account
If you have multiple Instagram accounts connected to your Page:
- Choose the account you want to automate
- Click Confirm
Connection successful! Your AI can now respond to Instagram DMs within seconds.
Connecting Facebook Messenger
Access Messenger Integration
Go to Settings → Integrations → Facebook Messenger
Connect Your Page
Click Connect Messenger
- Select your Facebook Business Page
- Grant messaging permissions
- Click Done
Unified Inbox Setup
Configure Unified Messaging
All Instagram and Facebook messages appear in one inbox:
Go to Messages → All Conversations
You'll see:
- Instagram DMs (with Instagram icon)
- Facebook Messenger (with Messenger icon)
- All other channels (SMS, WhatsApp, etc.)
Filter by channel to view only Instagram or only Messenger conversations.
Auto-Reply Configuration
Set Up Instagram Auto-Replies
Go to Settings → Instagram → Auto-Reply
Configure:
- Instant reply: AI responds immediately
- Business hours only: AI only responds during set hours
- Away message: Auto-reply when you're closed
Customize Greeting Message
Set your Instagram DM greeting:
"Hey! 👋 Thanks for the DM! I can help you book appointments, answer questions about our services, or share pricing. What can I do for you?"
Story Replies Automation
Enable Story Reply Automation
When people reply to your Instagram Stories:
- Go to Settings → Instagram → Story Replies
- Toggle Auto-respond to story replies to ON
- Set your response template
"Thanks for reaching out! How can I help you today? I can answer questions, share pricing, or help you book an appointment."
Comment Management
Set Up Comment Auto-Responses
Respond to Instagram post comments automatically:
- Go to Settings → Instagram → Comments
- Enable Auto-respond to comments
- Set trigger keywords (e.g., "price", "book", "hours")
- AI responds publicly or invites them to DM
For pricing questions in comments, have the AI say "DMing you the details!" and send a private message. Keeps pricing discussions private.
Message Request Handling
Auto-Accept Message Requests
When non-followers message you, it goes to "Message Requests":
- Go to Settings → Instagram → Message Requests
- Toggle Auto-accept requests to ON
- AI automatically accepts and responds
Without this, the AI can't respond to non-followers.
Auto-accepting requests means anyone can message you. Monitor for spam and block abusive accounts.
Best Practices
- Match your brand voice: Instagram can be more casual than email
- Use emojis: They fit the platform and add personality
- Respond quickly: Instagram users expect instant replies
- Include CTAs: "Book now" or "Check out our menu" links
- Monitor manually: Check conversations daily for quality
- Engage authentically: Don't make it obvious it's a bot
Frequently Asked Questions
Can I use a personal Instagram account?
No. You must have a Business or Creator account. Personal accounts don't support automation APIs.
Will people know it's an AI?
The AI sounds natural, but you can add a disclaimer like "This is our AI assistant. A human is available if needed."
Can I still respond manually?
Yes! You can jump into any conversation and take over. The AI will step back when you do.
Does this work for Instagram comments too?
Yes, if you enable comment automation. The AI can respond to comments or invite people to DM.
What about Instagram Stories?
The AI can respond to story replies if you enable that feature. It cannot post stories automatically.
Troubleshooting
Connection failed
Solution: Ensure you're an admin on both Instagram and Facebook Page. Verify Instagram is connected to your Facebook Page. Try disconnecting and reconnecting.
AI not responding to DMs
Solution: Check that auto-reply is enabled. Verify the integration shows "Connected." For message requests, ensure auto-accept is ON.
Messages delayed
Solution: Instagram API can have delays (up to 30 seconds). This is normal. If delays are longer, check Instagram's platform status.
Can't see old messages
Solution: Only messages after connection are synced. Historical messages before integration won't appear.