Your AI assistant represents your business 24/7. Customizing it ensures every customer interaction feels authentic and aligned with your brand.
Getting Started
The AI customization panel allows you to control how your assistant communicates, what information it shares, and how it handles different customer scenarios.
Access the AI Settings
Navigate to your dashboard and click on Settings → AI Assistant.
This is your central hub for all AI customization options.
Set Your Business Name and Brand
Enter your business name exactly as you want the AI to introduce itself:
- Business Name (e.g., "Bella's Salon")
- Tagline or slogan (optional)
- Brand voice (Professional, Friendly, Casual)
Configure Response Style
Choose how formal or casual your AI should sound:
- Professional: Best for medical, legal, or corporate services
- Friendly: Perfect for salons, restaurants, retail
- Casual: Great for gyms, cafes, creative businesses
Test different tones with the preview feature before saving. Send yourself a test message to see how it feels from a customer's perspective.
Add Custom Responses
Create custom responses for common scenarios:
- Greeting messages
- Booking confirmations
- Out-of-hours responses
- Holiday closures
Save and Test
Click Save Changes and use the test chat feature to verify your customizations work as expected.
Changes to your AI settings take effect immediately. Test thoroughly before going live with major changes.
Best Practices
- Keep it consistent: Match your AI's tone to your existing customer service style
- Be specific: The more details you provide, the better the AI performs
- Update regularly: Refresh responses seasonally or when services change
- Monitor conversations: Review AI interactions weekly to spot improvement opportunities
Frequently Asked Questions
Can I change the AI's name?
Yes! You can give your AI assistant a custom name in the settings panel. Many businesses use names like "Bella Bot" or "Auto Assistant."
How long does it take for changes to apply?
Changes are instant. New conversations will immediately use your updated settings.
Can I revert to previous settings?
Yes, we save your last 5 configurations. You can restore any previous version from the settings history.
Troubleshooting
AI not using my custom responses
Ensure you clicked "Save Changes" and refresh your dashboard. If the issue persists, contact support.
Tone sounds inconsistent
Review all custom responses to ensure they match your selected tone. The AI blends your custom text with the tone setting.