Your AI assistant needs to know your business inside and out. By configuring your business details, hours, and pricing, you ensure customers always get accurate, up-to-date information.
Why Business Details Matter
When customers ask "What time do you close?" or "How much is a haircut?" your AI needs the right answers. Incorrect information leads to:
- Frustrated customers who show up when you're closed
- Lost bookings due to wrong pricing expectations
- Damaged trust and credibility
Taking 10 minutes to set this up properly saves countless headaches later.
Setting Business Name and Description
Access Business Settings
Navigate to Settings → Business Details
Enter Your Business Name
Type your official business name exactly as customers know it:
Example: "Bella's Hair Salon" or "Tony's Auto Repair"
Use the name on your signage and Google Business Profile for consistency.
Write a Business Description
Describe what you do in 1-2 sentences:
"Full-service hair salon specializing in cuts, color, and styling for men and women. Located in downtown Newark, serving clients since 2015."
This helps the AI introduce your business to new customers.
Configuring Operating Hours
Set Your Regular Hours
For each day of the week, enter your opening and closing times:
- Use 12-hour format (9:00 AM) or 24-hour (09:00)
- Mark days you're closed
- Add split shifts if you close for lunch
Add Special Hours
Configure exceptions to your regular schedule:
- Holidays: Closed on Thanksgiving, Christmas, etc.
- Extended hours: Open late during busy season
- Temporary closures: Vacation, renovations
Set up holiday closures for the entire year in January. The AI will automatically inform customers when you're closed.
Adding Service Pricing
Navigate to Services & Pricing
Go to Settings → Services & Pricing
Click + Add Service
Create a Service
For each service you offer, enter:
- Service name: "Women's Haircut" or "Oil Change"
- Price: $45 or $35-$65 (for price ranges)
- Duration: 45 minutes
- Description: Brief explanation of what's included
Organize into Categories
Group related services for easier browsing:
- Hair Services: Cuts, Color, Styling
- Auto Services: Oil Change, Brake Service, Inspection
- Spa Services: Facials, Massage, Waxing
Keep pricing current! Outdated prices create customer frustration and awkward conversations.
Setting Location and Contact Info
Add Your Address
Enter your complete business address:
123 Main Street
Newark, NJ 07102
The AI can share this when customers ask for directions.
Add Contact Methods
Configure how customers can reach you:
- Phone: (555) 123-4567
- Email: info@yourbusiness.com
- Website: www.yourbusiness.com
Updating Seasonal Hours
Many businesses have different hours during certain seasons:
Summer Hours
If you extend hours during busy season:
- Go to Business Details → Seasonal Hours
- Click Add Seasonal Schedule
- Set date range (June 1 - August 31)
- Enter adjusted hours
Holiday Season
For extended holiday hours or closures:
- Add each holiday as a special date
- Mark as "Closed" or enter special hours
- The AI automatically switches to these hours on those dates
Set it and forget it! Once configured, the AI automatically uses the correct hours based on the current date.
Multiple Location Setup
If you have multiple locations:
Enable Multi-Location Mode
Go to Settings → Locations
Toggle Multiple Locations to ON
Add Each Location
For each location, configure:
- Location name (e.g., "Newark Location" or "Jersey City Location")
- Unique address
- Phone number
- Hours (can differ by location)
- Services offered (some locations may offer different services)
Set Location-Specific Booking
The AI will ask customers which location they prefer before booking appointments.
Best Practices
- Update immediately: Changed your hours? Update them in Infinity Pro AI the same day
- Be specific: "Closed for lunch 1-2pm" is better than "Closed midday"
- Include details: Add notes like "Last appointment at 5pm" if you close at 6pm
- Test it: Ask the AI "What are your hours?" to verify accuracy
- Set reminders: Review pricing quarterly to ensure it's current
Pro tip: Add a note about parking, entrance location, or other helpful details customers often ask about.
Frequently Asked Questions
Can I hide pricing from the AI?
Yes. Toggle "Share pricing publicly" to OFF if you prefer to discuss pricing privately. The AI will say "Please call us for pricing."
How do I handle "by appointment only" hours?
Set your regular hours, then add a note: "By appointment only." The AI will mention this when sharing hours.
Can different staff have different hours?
Yes! In the Services section, assign staff to services and set their individual availability.
What if my hours change weekly?
Update them weekly, or use the "Variable hours" option and the AI will say "Hours vary, please call to confirm."
Troubleshooting
AI sharing incorrect hours
Solution: Check for conflicting special hours or seasonal schedules. Delete outdated entries.
Wrong timezone showing
Solution: Go to Settings → Business Details → Timezone and select your correct timezone.
Services not appearing in booking
Solution: Ensure services are marked as "Bookable" and have a duration set.
Can't save changes
Solution: Check that all required fields are filled. Look for red error messages indicating what's missing.